Urgentime, our video diagnostic solution without downloading, already allows thousands of technicians to encrypt and troubleshoot remotely by saving time related to travel.
Our video solution makes it possible to present personalized quotes directly, by visualizing the specific needs of customers and by answering their questions instantly. Urgentime also facilitates the costing process by allowing the sharing of important documents and information, thus guaranteeing accurate and complete quotes.
Visualisez l’emplacement, identifiez les contraintes techniques (volume de la pièce, conduit existant, type de sortie, arrivées d’air) et proposez la solution la plus adaptée : poêle à bois, à granulés, insert ou foyer fermé.
Partage de plans ou photos, réponses en temps réel, chiffrage plus rapide et sans erreurs.
Plus d’efficacité, moins de déplacements, plus de clients convaincus.
With our solution, remote troubleshooting becomes simple and effective. With live visualization, you can quickly diagnose problems faced by your customers and provide them with tailored solutions. Whether it is for a boiler failure, questions about the installation or problems with the performance of the terminals, our platform allows you to solve problems remotely, thus avoiding costly delays and interruptions in the operation of installations and equipment.
Grâce à la visio en direct, vous visualisez l’installation chez le client, identifiez un message d’erreur à l’allumage, un encrassement, un défaut de tirage ou un souci d’alimentation en granulés.
Vous posez un diagnostic fiable à distance, guidez l’utilisateur pas à pas, et planifiez une éventuelle intervention avec les bons outils, les bonnes pièces, dès le premier passage.
Résultat : moins de déplacements, un SAV plus fluide, et des clients rassurés.
Interventions avoided
More sales
Customer satisfaction
This makes it possible to limit interventions by offering the possibility of remote troubleshooting or of identifying the part to be changed before any movement, thus avoiding superfluous physical intervention.
With tools such as screen sharing, annotations, and image capture, Urgentime makes it easy to deal with incidents immediately. In just one click, your teams can access an intuitive interface to provide solutions in real time.
Un simple appel visio vous permet de visualiser l’emplacement du poêle, vérifier la présence ou l’état du conduit, ou encore évaluer le volume de chauffe et les contraintes d’installation — tout en échangeant en direct avec le client.
Vous obtenez ainsi un chiffrage précis : plus rapide, plus fiable, et plus professionnel.
By reducing response times and allowing problems to be resolved quickly, customer satisfaction improves. Customers appreciate the flexibility of receiving technical support without having to wait for a technician to arrive.
Les clients apprécient la flexibilité de recevoir une assistance technique sans avoir à attendre l’arrivée d’un technicien.
Urgentime, comment ça marche ?
With Urgentime, you can offer real-time support to your customers, without having to travel. Whether it's answering technical questions, providing hardware maintenance advice, or resolving operational issues, our solution allows you to be there for your customers when they need it most. With the ability to interact live via video, chat, and document sharing, you can offer personalized and effective support at any time.
En un clic, vous guidez à distance, rassurez, diagnostiquez. Plus besoin de vous déplacer pour identifier la panne : vous agissez rapidement, efficacement, et au bon moment.
Share documents and videos (technical document, user manuals, etc.) in order to guide your interlocutor directly thanks to this support.
1 SMS, 1 click, 1 video: that's all you need to quickly solve a problem with our solution. Simple, fast and effective.
Use the pointer to highlight important items and guide people to where you want to take them.
