Remote Encryption
Our video solution makes it possible to present personalized quotes directly, by visualizing the specific needs of customers and by answering their questions instantly. Urgentime also facilitates the costing process by allowing the sharing of important documents and information, thus guaranteeing accurate and complete quotes.
Urgentime facilite également le processus de chiffrage en permettant le partage de documents et d’informations importantes, garantissant ainsi des devis précis et complets.
Fast problem resolution
With our solution, remote troubleshooting becomes simple and effective. With live visualization, you can quickly diagnose problems faced by your customers and provide them with tailored solutions. Whether it is for a boiler failure, questions about the installation or problems with the performance of the terminals, our platform allows you to solve problems remotely, thus avoiding costly delays and interruptions in the operation of installations and equipment.
Que ce soit pour un panneau qui ne produit plus, un onduleur en erreur ou une question sur l’installation, notre plateforme de visio-diagnostic vous permet de visualiser la situation en temps réel, directement côté client.
Vous identifiez rapidement le problème, rassurez l’utilisateur, et déterminez si une intervention est nécessaire — avec les bons outils et les bonnes pièces dès la première visite.
Résultat : un SAV plus rapide, plus humain, et plus efficace, sans déplacement inutile.
80%
Interventions avoided
+30%
More sales
+40%
Customer satisfaction
Reducing travel and costs
This makes it possible to limit interventions by offering the possibility of remote troubleshooting or of identifying the part to be changed before any movement, thus avoiding superfluous physical intervention.
Fast interventions and resolutions in real time
With tools such as screen sharing, annotations, and image capture, Urgentime makes it easy to deal with incidents immediately. In just one click, your teams can access an intuitive interface to provide solutions in real time.
Un simple appel visio vous permet de visualiser la toiture, le tableau électrique ou l’emplacement prévu, d’échanger avec le client en direct, et de chiffrer précisément l’installation — plus rapide, plus fiable, plus pro.
Customer satisfaction
By reducing response times and allowing problems to be resolved quickly, customer satisfaction improves. Customers appreciate the flexibility of receiving technical support without having to wait for a technician to arrive.
Les clients apprécient la flexibilité de recevoir une assistance technique sans avoir à attendre l’arrivée d’un technicien.
Why use Urgentime
Instant support
With Urgentime, you can offer real-time support to your customers, without having to travel. Whether it's answering technical questions, providing hardware maintenance advice, or resolving operational issues, our solution allows you to be there for your customers when they need it most. With the ability to interact live via video, chat, and document sharing, you can offer personalized and effective support at any time.
Document sharing
Share documents and videos (technical document, user manuals, etc.) in order to guide your interlocutor directly thanks to this support.
1 text message, 1 click, 1 video
1 SMS, 1 click, 1 video: that's all you need to quickly solve a problem with our solution. Simple, fast and effective.
Live pointer
Use the pointer to highlight important items and guide people to where you want to take them.
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